Privacy Policy

US-Floor

Effective Date: May 28, 2026
Last Updated: May 28, 2026

US-Floor (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, use our services, request a quote, purchase products, or otherwise interact with us.

Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect personal information from you when you request our services, fill out forms, contact us, place an order, request a quote, or communicate with us. This information may include:

Personal Information:
Name, email address, phone number, address, and other contact details.

Project Information:
Flooring project details, property address, square footage, product preferences, installation needs, delivery details, and other information related to your flooring project.

Payment Information:
Billing details and payment information, when applicable.

Website Information:
Information about how you use our website, such as pages visited, forms submitted, device information, browser type, and general website activity.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our products and services
• Processing orders, quotes, transactions, and payments
• Communicating with you about inquiries, estimates, appointments, deliveries, and customer support
• Sending important updates related to your order, service, or project
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Complying with applicable legal and business requirements

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting into our SMS messaging services, you agree to receive text messages related to US-Floor’s products and services. These messages may include appointment reminders, order updates, quote follow-ups, delivery updates, customer support, and important service-related communications.

Opt-In and Consent

You will only receive SMS messages if you have opted in or provided consent to receive text communications.

We may maintain records of opt-in actions, including the date, time, source, and method of consent.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws regarding SMS communications.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying “STOP” to the number that sent you the message.

After you reply “STOP,” you will receive a final confirmation message, and no further SMS messages will be sent unless you opt in again.

All opt-out requests are processed promptly.

Message Frequency and Content

Message frequency varies based on your interactions with US-Floor.

Messages will be related to the products, services, quotes, appointments, orders, or support you requested.

We do not send promotional SMS content without proper consent.

Help and Support

Reply “HELP” for assistance or contact US-Floor directly by phone during business hours.

Carrier Information

Standard message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers may be permitted only when necessary to support services, such as customer service, appointment scheduling, order updates, or SMS message delivery.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except providers necessary to deliver the SMS service.

We implement data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only when necessary for business operations, legal compliance, or service delivery.

Service Providers

We may share information with trusted third-party vendors who assist in our operations, such as:

• Payment processing providers
• Website hosting providers
• Customer relationship management platforms
• Scheduling or appointment tools
• Delivery or logistics support
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive

All service providers are expected to maintain confidentiality and security.

Legal Compliance

We may disclose information if required by law, legal process, court order, government request, or to protect our legal rights, property, customers, or business operations.

Business Transfers

In the event of a merger, acquisition, sale of assets, or business transfer, your information may be transferred as part of that transaction. In such cases, your data remains protected under the terms of this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding providers necessary to deliver SMS services.

5. Third-Party Services

We may use third-party tools or services to support our business operations, such as payment processing, website hosting, analytics, scheduling, customer support, or communication tools.

These third parties may only use your information to perform services on our behalf and are expected to protect your information.

6. Forms and Information Collection

When you submit forms on our website, we collect the information you voluntarily provide.

This information may be used to:

• Respond to your inquiry
• Provide a quote or estimate
• Process a product or service request
• Schedule appointments or consultations
• Communicate with you about your flooring project
• Provide customer support

We use this information only for business-related purposes connected to your request or relationship with US-Floor.

7. Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor behavior, and enhance the user experience.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Age Restrictions

Our services are intended for individuals who are at least 18 years old.

By using our website or services, you confirm that you meet this age requirement.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective once posted on our website.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

US-Floor
Phone: 1 (707) 873-5667
Website: www.us-floor.com
Address: 2420 W 78th St., Hialeah, FL 33016

By using our website and services, you consent to this Privacy Policy.