Terms and Conditions
US-Floor
Effective Date: May 28, 2026
Last Updated: May 28, 2026
These Terms and Conditions (“Terms”) govern your use of the services and website provided by US-Floor (“we,” “our,” or “us”). By using our website, purchasing products, requesting a quote, scheduling service, or engaging with US-Floor, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
SMS Messaging Terms and Compliance
Program Description:
This messaging program sends appointment confirmations, service updates, order updates, reminders, and customer support messages to customers who have contacted or booked services with US-Floor through our website, phone, forms, or other communication channels. Opt-in may be collected through web forms, phone conversations, or other consent-based communication methods.
Cancellation Instructions:
You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. After sending “STOP,” we will confirm your unsubscribe status by SMS. After confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again as you did initially, and we will resume sending SMS messages to you.
Support Information:
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact US-Floor directly by phone during business hours.
Carrier Liability:
Carriers are not liable for delayed or undelivered messages.
Message and Data Rates:
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage, order status, appointment schedule, or customer support needs. For questions about your text or data plan, contact your wireless provider.
Supported Carriers:
Our SMS program works with major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
Age Restriction:
You must be 18 years or older to participate in our SMS program.
Privacy Policy:
For privacy-related inquiries, please refer to our Privacy Policy on our website.
We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
1. Services Provided
US-Floor provides flooring-related products and services, which may include but are not limited to:
- Flooring product sales
- Flooring consultations
- Flooring measurements and estimates
- Flooring installation coordination
- Customer support related to flooring orders and services
Services and product availability may vary depending on location, inventory, and project requirements.
2. Product Information and Estimates
US-Floor makes reasonable efforts to provide accurate product descriptions, pricing, availability, and square footage calculations. However, product colors, textures, measurements, and specifications may vary slightly due to manufacturing, display settings, lighting, or installation conditions.
Any estimates provided are based on the information available at the time and may be subject to change after final measurements, product selection, material availability, or project review.
3. Customer Responsibilities
You agree to:
- Provide accurate and complete project information
- Confirm square footage, product selections, and order details before purchase
- Ensure access to the property when measurements, delivery, or installation coordination is required
- Review all estimates, invoices, and product details before approval
- Notify US-Floor promptly of any concerns or requested changes
Failure to provide accurate information may affect pricing, delivery, installation timing, or final project results.
4. Orders, Payments, and Pricing
Product and service pricing is provided at the time of quote, invoice, or online checkout. Payment terms may vary depending on the order or service. US-Floor may require payment before processing an order, scheduling service, or releasing materials.
Prices are subject to change without notice unless confirmed in writing through an approved quote, invoice, or purchase agreement.
5. Returns, Exchanges, and Cancellations
Returns, exchanges, or cancellations may be subject to product availability, supplier policies, order status, and whether materials have been opened, used, installed, or specially ordered.
Custom orders, special orders, clearance items, or installed materials may not be eligible for return or exchange. Any approved return or cancellation may be subject to restocking fees, delivery fees, or other applicable charges.
6. Delivery and Installation
Delivery and installation timelines are estimates only and may vary due to product availability, scheduling, weather, property access, supplier delays, or other circumstances outside of our control.
US-Floor is not responsible for delays caused by third-party suppliers, carriers, contractors, property conditions, or customer-related scheduling issues.
7. No Warranty or Guarantee
US-Floor does not guarantee that flooring products will be suitable for every condition or use unless expressly stated in writing. Product warranties, if applicable, are provided by the manufacturer and subject to the manufacturer’s terms and conditions.
US-Floor makes no warranties, express or implied, beyond what is specifically provided in writing.
8. Limitation of Liability
To the fullest extent permitted by law, US-Floor’s liability for any claim arising from the purchase, use, delivery, or installation coordination of products or services shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.
US-Floor shall not be liable for indirect, incidental, special, or consequential damages, including loss of use, loss of income, delays, or property-related damages beyond the scope of the agreed service.
9. Website Use
The content on our website is provided for informational purposes only. Website content, including pricing, product images, descriptions, and availability, may change without notice.
Unauthorized use, reproduction, copying, or distribution of website content is prohibited.
10. Third-Party Services
US-Floor may work with third-party suppliers, installers, contractors, payment processors, delivery services, or software providers. We are not responsible for delays, errors, warranties, or services provided directly by third parties unless otherwise required by law.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our website, products, or services means you accept the updated Terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
US-Floor
Phone: 1 (707) 873-5667
Website: www.us-floor.com
Address: 2420 W 78th St., Hialeah, FL 33016
By using our website, purchasing products, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
